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Monday, 13 November 2017 05:34

Live Chat Agents

Written by  Jennifer Thomas
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Reassuring Online Customers through Live Chat Agents

The etiquette of communication during a chat process plays an important role in customer service. Professional interaction helps to build a long term-relationship with the customers, as well as to promote the brand and inspire future communication. The presence of chat answering service has been gaining rapid popularity since many years now, but recently, live chat has proved to be an effective way to reassure clients with the help of skilled and knowledgeable live chat operators. One cannot except that clients are going to make the first move; therefore, the first step concerns the identification of potential customers and in answering their queries. In this context, DeskMoz, a leading chat service provider, targets the potential customers of its client and helps them to make a purchase. The company also keeps a track of all the chats that end up in sale, measures the effectiveness of the chat, thereby earning the trust of customers.

DeskMoz, through its website, is committed to providing the customers with such live chat agents, who can help them in solving their queries and keeping a transcript of the live chat session that it offers to the customer for record keeping, so that information is not lost.

The live chat operators are trained in such a way that they understand the vitality of carrying out a warm and cordial interaction with the customers. The messages are sent in the most humble way so that the customers do not feel that they are talking to a machine or robot instead of a real person.

It is essential to initiate live chat as customers do not always instigate it. This requires the identification of proactive individuals who require help and then assisting them through the chat answering service. Sometimes, customers refuse to engage in the live chat, but still, the live chat agents politely offer them live chat just to convey a sense of goodwill. The chat agents also identify the most targeted pages of the website to increase the live chat rate.

While initiating a chat session, the live chat operators at DeskMoz provide customers with exploratory information, which help in facilitating a cordial live chat service. This also helps to provide the best answers for the queries of the customers as the essential background of their queries are retrieved through the saved chat session, which is handled by the most qualified chat operator.

To leave no communication gap in the interactive session with the customers, DeskMoz assigns 9 live chat operators to a particular client. These chat agents give undivided attention to the customers of the clients and try their best to solve their query in the most efficient way. Moreover, to ensure the online presence for 24*7, these 9 operators work in 3 shifts so that the customer query is resolved irrespective of the difference in the time zone.

The live chat operators also make the use of pre-chat chat and post-chat surveys so that any returning customer can be assured in the best possible manner by referring to these surveys. Thus, DeskMoz takes every possible step so that the customer who chats with the live chat agents leaves the website properly assured and with a valid solution. Checkout for more information on 24x7 Live Chat Agents .


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Jennifer Thomas

Jennifer Thomas

Life made easy with live chat agents.

DeskMoz is revolutionizing the customer support by outsourcing live chat agents at astonishingly low prices.


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